We stand by the quality of our products. If any defects in materials or workmanship arise during normal use within one (1) year from the original retail delivery date ("Warranty Period"), we'll take care of it. Our guidelines for normal use are detailed in our technical specifications, user manuals, and service communications.​ Visit our Warranty page for full details.

Damage resulting from failure to follow our usage instructions isn't covered. Specifically, the warranty does not apply to the following exclusions (“Warranty Exclusions”):​

• Consumable parts like protective coatings that naturally wear over time, unless due to defects.​
• Cosmetic damage such as scratches, dents, and broken plastic, unless due to defects.​
• Damage from using third-party components not meeting Smuuv specifications.​
• Damage from accidents, abuse, misuse, fire or other external causes.​
• Damage from operating outside our published guidelines.​
• Products modified without Smuuv's written permission.​
• Normal wear and tear or aging of the Smuuv's Product and Complementary Product

Visit our Warranty page for full details.

For those who opted into it, our Lifetime Warranty extends coverage for manufacturing defects in materials and workmanship for the product's lifetime to the original owner, beyond the standard 1-year warranty. This applies only to Smuuv Products. If your Smuuv Product fails due to a manufacturing defect, we will repair or replace it at our discretion, except for Warranty Exclusions.​ Visit our Warranty page for full details.

Warranty service may be restricted to the country where the product was originally sold.​ Visit our Warranty page for full details.

Warranty service may be restricted to the country where the product was originally sold.​ Visit our Warranty page for full details.

Reach out to our Warranty service with your order number and a detailed description of the defect. Follow our procedures and diagnostic questions to obtain warranty service. ​ Visit our Warranty page for full details.

If your claim is valid, we will, at our discretion:​

• Repair the Smuuv Product with new or tested used parts.​
• Replace the Smuuv Product with a similar model, or with your consent, a different model with similar features.​
• Exchange the Smuuv Product for a refund of your purchase price.

Visit our Warranty page for full details.

• Mail-in Service: You will need to mail the product(s) ​to us at your expense.
• DIY Parts Service: We may provide parts and instructions for you to repair the Smuuv Product. A credit card authorization may be required, and you must follow return instructions to avoid charges.​

Service options and availability may vary by country. You may be responsible for shipping and handling charges if the product can't be serviced in the country it is in. If seeking service outside the original purchase country, you must comply with import/export laws and cover associated duties and taxes. We reserve the right to change the method by which Smuuv may provide Services to you, and your Smuuv Product’s eligibility to receive a particular service method.

Visit our Warranty page for full details.

To the maximum extent permitted by law, Smuuv is not responsible for any indirect, incidental, or consequential damages arising from a breach of warranty or other legal theories. This includes loss of use, revenue, profits, business, data, or goodwill. This limitation does not apply to personal injury claims or statutory liabilities for gross negligence​. Visit our Warranty page for full details.