We stand by the quality of our products. If any defects in materials or workmanship arise during normal use within one (1) year from the original retail delivery date ("Warranty Period"), we'll take care of it. Our guidelines for normal use are detailed in our technical specifications, user manuals, and service communications.​ Visit our Warranty page for full details.

Your happiness with our products and services is our number one priority, and we wouldn't be able to sleep at night if we felt we were leaving anyone dissatisfied! Our Confidence Guarantee ensures that customers will always have any issues resolved quickly and satisfactorily.

We're confident you'll love Smuuv Body products. That's why we offer a 90-day money-back guarantee. If you're not completely satisfied for any reason within the first 90 days, simply contact our customer support team by filling out the form below. Please note that we do not cover the return cost. See the Full Governing Terms and Conditions of this Guarantee here.

Damage resulting from failure to follow our usage instructions isn't covered. Specifically, the warranty does not apply to the following exclusions (“Warranty Exclusions”):​

• Consumable parts like protective coatings that naturally wear over time, unless due to defects.​
• Cosmetic damage such as scratches, dents, and broken plastic, unless due to defects.​
• Damage from using third-party components not meeting Smuuv specifications.​
• Damage from accidents, abuse, misuse, fire or other external causes.​
• Damage from operating outside our published guidelines.​
• Products modified without Smuuv's written permission.​
• Normal wear and tear or aging of the Smuuv's Product and Complementary Product

Visit our Warranty page for full details.

Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Every Smuuv Body device is backed by a one-year limited warranty starting from your purchase date. If your device experiences a functional issue due to a manufacturing defect, we’ll repair or replace it at no extra cost.

Please note: The warranty does not cover accidental damage, misuse, or unauthorized modifications. This warranty ensures we’ll repair or replace your product if there’s an issue related to its functionality under normal use.

Please refer to the product page for specific warranty details. See Warranty Policy here.

For those who opted into it, our Lifetime Warranty extends coverage for manufacturing defects in materials and workmanship for the product's lifetime to the original owner, beyond the standard 1-year warranty. This applies only to Smuuv Products. If your Smuuv Product fails due to a manufacturing defect, we will repair or replace it at our discretion, except for Warranty Exclusions.​ Visit our Warranty page for full details.

Warranty service may be restricted to the country where the product was originally sold.​ Visit our Warranty page for full details.

Warranty service may be restricted to the country where the product was originally sold.​ Visit our Warranty page for full details.

Reach out to our Warranty service with your order number and a detailed description of the defect. Follow our procedures and diagnostic questions to obtain warranty service. ​ Visit our Warranty page for full details.

If your claim is valid, we will, at our discretion:​

• Repair the Smuuv Product with new or tested used parts.​
• Replace the Smuuv Product with a similar model, or with your consent, a different model with similar features.​
• Exchange the Smuuv Product for a refund of your purchase price.

Visit our Warranty page for full details.

• Mail-in Service: You will need to mail the product(s) ​to us at your expense.
• DIY Parts Service: We may provide parts and instructions for you to repair the Smuuv Product. A credit card authorization may be required, and you must follow return instructions to avoid charges.​

Service options and availability may vary by country. You may be responsible for shipping and handling charges if the product can't be serviced in the country it is in. If seeking service outside the original purchase country, you must comply with import/export laws and cover associated duties and taxes. We reserve the right to change the method by which Smuuv may provide Services to you, and your Smuuv Product’s eligibility to receive a particular service method.

Visit our Warranty page for full details.

To the maximum extent permitted by law, Smuuv is not responsible for any indirect, incidental, or consequential damages arising from a breach of warranty or other legal theories. This includes loss of use, revenue, profits, business, data, or goodwill. This limitation does not apply to personal injury claims or statutory liabilities for gross negligence​. Visit our Warranty page for full details.