To order from us, you do not necessarily need a customer account and you can always order as a guest. However, creating an account enhances your shopping experience. With an account, you can secure many advantages with a customer account, such as a list of your orders, easy access to your order status, save multiple shipping addresses, subscribe to our mailing list, track your order status, and even participate in our Affiliate Program!

Additionally, you can use the same account to register your product and earn points at smuuv Community. Creating an account is simple and fast. Click here now to create yours.

If you made a purchase without logging in, don't worry! You can still retrieve your order by creating an account with the same email address you used when making the purchase. Once you've logged in, simply go to the "My Orders" page and click on "Order History". This will link your previous orders to your new account.

We know there’s nothing worse than waiting! We recommend signing up for our email notifications for products that are currently out of stock.

If you click the“Email Me When in Stock”button underneath the product you’re interested in, and fill in your contact details. We’ll let you know via email or text message as soon as it’s restocked!

Kindly note that these notifications may be unavailable during promotional periods. However, please check back regularly as we will be restocking on an ongoing basis as normal. Please also note that our team is not able to provide restock estimates for products that are currently unavailable. We apologize for any inconvenience!

Changing the payment method is usually not possible. If for any reason your original payment method was rejected, please reach out to your payment service provider or simply try placing a new order ensuring your payment type is active.

Yes, we stand by the quality of our products. Most items purchased from our website come with a 12-month manufacturer's warranty covering manufacturing defects. Please refer to the product details page or speak with our customer service for specific information on individual items. We also offer a 90-day money-back guarantee because we believe in results you can feel (and see). Not vibing with your Smuuv product? No stress—just contact us.

Yes! Our IPL devices are designed to deliver salon-level results at home. With consistent use, you’ll see smoother, hair-free skin over time—without the razor burn or endless waxing appointments.

IPL (Intense Pulsed Light) uses gentle light pulses to target hair at the root, reducing regrowth over time. It’s non-invasive, effective, and totally Smuuv. Mave IPL handset is clinically tested and safe for at-home use on most skin tones and hair colors. Just follow the user guide, and you’re good to glow.

Most users describe it as a warm, gentle snap—like a light flick. It’s quick, comfortable, and way less painful than waxing.

Yes, we have a media kit for those that want to spread the word about Smuuv Body. And if you are interested, we also have an Ambassador Program for those who wish to become a Smuuv Body Ambassador.